Cancellation Policy

Scope

HiveLink Mobility Pvt Ltd (CIN: U52290AP2025PTC119762). Contact: avinash@hivelinkmobility.com; +91 8074087092. Effective and last updated: 23 October 2026. This policy applies to cancellation of supported ride and parcel bookings.

How to cancel

Open the relevant booking, choose the cancellation action when available, review any charge information and submit the required reason. Check that the booking status changes. A message to another participant alone does not change the booking status. If the action is unavailable, contact support with the booking reference.

Eligibility and charges

Cancellation availability depends on the booking’s current state, actor and completion or verification status. Completed services cannot be cancelled using an ordinary pre-service cancellation action. Applicable charges depend on the booking and configured rules; consult the app’s cancellation information and contact support if a charge is unclear. Do not assume a universal free-cancellation period or a fixed percentage applies to all bookings.

Publisher or carrier changes

If a publisher or carrier cannot fulfil a booking, they should update or cancel it through the relevant flow and inform affected participants. Check the resulting booking status and payment entry. Recurring journeys may require cancellation of an individual occurrence or the series; check the scope before confirming.

Payment outcome and disputes

Eligible held payments are handled by the booking settlement flow, with applicable deductions reflected in transaction history. See the Refund Policy. Contact support about an incorrect charge, unavailable cancellation, duplicate request or safety-related interruption; include the booking reference and circumstances.