Safety Policy

Scope

HiveLink Mobility Pvt Ltd (CIN: U52290AP2025PTC119762). Contact: avinash@hivelinkmobility.com; +91 8074087092. Effective and last updated: 23 October 2026. Safety features support coordination and reporting; they do not guarantee a safe journey, uninterrupted tracking or an emergency response.

Before and during a journey

Compare the person, vehicle and trip details with the booking. Use agreed pickup and drop-off points, follow traffic rules and use appropriate restraints. Do not drive while impaired or use the app in a way that distracts you from driving. If details do not match or you feel unsafe, stop participation where safe and seek help.

OTP and parcel handover

Provide journey or delivery verification codes only at the appropriate actual pickup or handover stage. Never disclose a login or payment OTP to another participant. Confirm parcel details and recipient identity through the booking process. Do not carry unlawful or dangerous items or accept a parcel whose contents are misrepresented.

Sharing and assistance

Share a journey only with intended recipients and keep contact details accurate. Location and alerts depend on permissions, network coverage and device settings. Stop sharing when no longer needed. Nearby community assistance is voluntary and is not a substitute for professional emergency services. In immediate danger, contact local emergency services directly.

Reporting and community conduct

Report suspected fraud, harassment, unsafe driving, prohibited items or harmful content using the available in-app reporting or support contact. Preserve relevant booking references and evidence without publicly exposing someone’s personal information. Do not misuse SOS, tracking links or assistance alerts to harass, stalk or make false reports.