Support Policy

Contact

HiveLink Mobility Pvt Ltd (CIN: U52290AP2025PTC119762). Contact: avinash@hivelinkmobility.com; +91 8074087092. Effective and last updated: 23 October 2026. Contact avinash@hivelinkmobility.com or +91 8074087092 for HiveLink assistance. In-app Help & Support also provides the currently configured contact options.

What to include

Provide the registered phone number, relevant booking or transaction reference, date, device/app version when relevant, and a short description. Screenshots can help, but redact identity documents, bank details and unrelated personal information. Do not send OTPs, passwords, banking PINs or card security codes.

Supported requests

Contact us for account access, verification issues, ride or parcel problems, cancellation/refund queries, wallet or withdrawal issues, reporting abuse, privacy requests and account deletion. We may ask for information needed to verify ownership or investigate the issue.

Handling and escalation

Keep the same reference or email thread when following up. Resolution depends on the issue, available records and any payment or service-provider involvement. This policy does not promise continuous availability or a fixed response time. If unresolved, reply with the outstanding issue and request further review.

Emergencies

Support is not an emergency dispatch service. For an immediate threat or medical emergency, contact local emergency services directly and move to safety if possible.