Refund Policy

Scope

HiveLink Mobility Pvt Ltd (CIN: U52290AP2025PTC119762). Contact: avinash@hivelinkmobility.com; +91 8074087092. Effective and last updated: 23 October 2026. Refund eligibility depends on payment status, service outcome, applicable cancellation rules and statutory rights.

Booking refunds

Eligible cancelled or rejected bookings are settled through the relevant payment flow. HiveLink ride-booking refunds can be credited to the in-app wallet; do not assume every refund returns automatically to the original bank or card. The amount can reflect applicable cancellation deductions. Review the booking and wallet transaction history for the recorded outcome.

Failed or duplicate payments

If money is debited but the app has no matching credit or confirmed payment, do not repeatedly pay without checking the transaction status. Contact support with the booking/reference, amount and date. Payment-provider and bank reconciliation can affect the timing and destination of a reversal.

Processing and withdrawals

A displayed refund or wallet credit is distinct from a bank withdrawal. Withdrawal availability and status are shown separately. No fixed refund-arrival period is promised by this policy; external processing and unresolved disputes can affect completion. Contact support for the current status of your transaction.

How to request review

Email avinash@hivelinkmobility.com or use in-app support with the booking/transaction reference, amount, date and issue. Do not provide card PINs, OTPs or banking passwords. Incorrect charges, partial service and disputed outcomes require review of the actual records; this policy does not remove applicable consumer remedies.