Terms & Conditions

Operator and scope

HiveLink Mobility Pvt Ltd (CIN: U52290AP2025PTC119762). Contact: avinash@hivelinkmobility.com; +91 8074087092. Effective and last updated: 23 October 2026. These terms apply to HiveLink account, ride-sharing, parcel, payment, community and related features. Use only services for which you meet applicable legal eligibility requirements.

Accounts

Provide accurate information, use an account you are authorized to operate, complete required verification and protect login codes. Do not impersonate another person or misuse identity documents. Contact support if you suspect unauthorized access.

Rides and parcels

Review route, date, pickup and destination, seats, parcel details, price and status before confirming. A request is not an accepted booking until the app confirms acceptance. Estimates depend on availability, traffic and connectivity. Publishers and carriers must have legally required licences, permits, vehicle registration and insurance and comply with applicable transport rules. Senders must accurately describe and package lawful items and provide correct recipient details. Do not send illegal, dangerous or prohibited items.

Service and safety responsibilities

Attend agreed pickup or handover points, communicate delays and changes, respect other participants and follow applicable safety requirements. Do not share journey verification OTPs until the associated pickup or handover is actually taking place. Verification badges are not guarantees of conduct or safety. Assistance and location-sharing features do not guarantee emergency response.

Charges and transactions

Review the charges and applicable cancellation information shown for the transaction. Wallet, payout and promotional-credit features are subject to the options actually available in the app. Do not manipulate balances, referrals or payment records. Report incorrect charges with the booking or transaction reference. Cancellation and refund handling are explained in the separate policies and remain subject to applicable consumer rights.

Community and acceptable use

Do not post unlawful content, threats, harassment, discriminatory abuse, scams or someone else’s private information. Do not exploit children, promote illegal activity, bypass access controls, scrape private data or disrupt services. Only upload content you are entitled to share. Use report and support tools for harmful content or conduct. Access or content may be restricted in response to misuse or safety concerns; contact support to query a decision.

Availability and disputes

Features depend on location, eligibility, network and service availability. Contact support promptly about failed services, payment discrepancies, unsafe behaviour or disputes and provide relevant references. Nothing in these terms excludes responsibilities or remedies that cannot be excluded under applicable law.

Ending your account and updates

You may request account deletion through Profile or the support contact. Resolve outstanding wallet/payment issues with support. The deletion and privacy policies explain remaining records. Updated terms will be published with a revised date; review them before using changed services.