Delete Account Policy

Scope

HiveLink Mobility Pvt Ltd (CIN: U52290AP2025PTC119762). Contact: avinash@hivelinkmobility.com; +91 8074087092. Effective and last updated: 23 October 2026. Account deletion removes access to the account and is different from uninstalling the app or signing out.

Request inside the app

Sign in, open Profile, select Delete account, read the notice, provide the requested reason and enter DELETE to confirm. The app signs you out after a successful deletion. If your wallet or earnings balance is unsettled, or a top-up or withdrawal is pending, contact support to resolve it before completing deletion.

Request without the app

Email avinash@hivelinkmobility.com with the subject HiveLink account deletion. Include your registered phone number and request account and associated-data deletion. You can also call +91 8074087092 for assistance. We may verify ownership through an appropriate verification step; do not send a login OTP, password, full identity document or banking PIN in your initial email.

What the deletion workflow removes

The active profile is anonymized and sessions are revoked. Associated saved addresses, bank-account records, device/security associations, notification registrations and supported safety/journey-sharing records are removed. Profile/KYC and vehicle media are queued for storage cleanup; storage errors may require retries.

Records that remain

A restricted administrative deletion record retains your name, mobile number, deletion time and submitted deletion feedback. Transaction, booking, support and dispute records may remain for reconciliation, security and legal obligations. Messages or content shared with others may remain in their conversation or service records. Deletion does not instantly erase backups or copies held by independent recipients. Contact us for the applicable retention treatment and to request review of remaining personal information.

Help and outcome

If you cannot access your account, encounter an error or need help settling a balance, use the contact above. We will need to verify ownership before an account-affecting action. Keep any request reference for follow-up. This policy does not promise an unverified fixed processing time or removal of records that must be retained under applicable law.