Privacy Policy

About this policy

HiveLink Mobility Pvt Ltd (CIN: U52290AP2025PTC119762). Contact: avinash@hivelinkmobility.com; +91 8074087092. This policy describes information processed for HiveLink accounts, shared rides, parcel services, payments, community features and assistance tools. Effective and last updated: 23 October 2026.

Account and verification information

We process your name, phone number, email, account identifiers, profile photo, gender, city, languages, occupation and information you provide to complete registration or use a feature. Identity verification includes Aadhaar details and document images, verification video and its recorded audio, and verification decisions. Vehicle verification includes submitted vehicle records and documents. Optional blood-group information is processed when you choose to provide it. Required fields are indicated in the relevant flow.

Location and journeys

We process pickup and destination details, routes, bookings, journey status and location supplied for maps, nearby features and journey sharing. Active journey sharing can continue while the app is in the background, subject to device permissions. Shared trip information is available to the participants or recipients authorized by the feature. You can stop sharing in the app and change location permission in device settings. Nearby assistance alerts have a separate opt-in. Location availability depends on permissions, connectivity and device settings.

Payments, messages and other content

We process booking charges, wallet balances, earnings, refunds and transaction references. Bank-account, IFSC, account-holder and UPI details are processed when supplied for payouts. Payment providers process payment information through their payment flows. We also process chat, posts, listings, reviews, event or career submissions, attachments, support requests and safety reports. Emergency and trusted-contact details are processed when supplied; ensure you are authorized to provide another person’s information.

Technical information

We process device and installation identifiers, notification tokens, app and operating-system information, security events and diagnostic information. Production builds use Firebase Crashlytics for error reporting and Firebase Messaging for notifications. Denying notification display does not necessarily prevent device registration. Local Face ID or fingerprint authentication is handled by your operating system; HiveLink does not receive the operating system’s biometric template through that feature. Identity-verification uploads are separate from local device authentication.

Why information is used

Information supports account creation and authentication, identity and vehicle checks, matching and managing bookings, delivery coordination, payments and reconciliation, communication, community features, assistance tools, fraud prevention, support, dispute handling and app reliability. Optional features may be unavailable if their required information or permissions are declined.

Recipients and visibility

Relevant information is provided to booking participants, recipients you select for sharing, and audiences of content you publish. Authorized staff and providers involved in hosting, storage, verification, maps, messaging, diagnostics and payments process information needed for those services. These include Google/Firebase and Razorpay where used. Information may also be disclosed where required by law or necessary to address fraud, disputes or safety incidents. Avoid posting identity documents, payment details or private information in public content or chat.

Permissions and controls

Camera, microphone and media access support recording and uploads. You can manage device permissions in Settings, edit supported profile fields, disable nearby alerts and stop journey sharing. Some submitted records cannot be edited directly once used in a transaction or verification; contact us for correction or other privacy requests. Withdrawing a permission does not automatically erase records already submitted.

Storage, retention and deletion

Account and service records are retained while needed to operate the account and its services. On account deletion, the active profile is anonymized, sessions revoked, and associated bank, saved-address, device and safety records removed as supported by the deletion workflow. Identity and vehicle media are queued for storage cleanup, which may be retried after storage failures. A restricted deletion record retains name, phone number, deletion time and deletion feedback. Transaction, booking, support and dispute records may remain for reconciliation, security and legal obligations. Shared messages and content can remain in other participants’ records. There is no promise of immediate deletion from all backups or third-party systems; contact us for the treatment and applicable retention period of your records.

Privacy requests and contact

Use Profile → Delete account for account deletion, or email avinash@hivelinkmobility.com with the subject HiveLink privacy request or HiveLink account deletion. Include your registered phone number and the request; do not send an OTP, password, full Aadhaar document or banking PIN by email. We may verify account ownership before acting. Unsettled balances or pending payments may require support assistance. Contact us about access, correction, withdrawal of consent or deletion requests and any concern about this policy.

Updates

Policy updates are published through HiveLink with an updated date. Changes do not remove rights available under applicable law. Review the current policy when using a new feature.